Frequently Asked Questions

The most important information about product selection, orders, and consultations from AllCourtEU.com.

Products and selection

Find out how to choose the right racket, strings, shoes, and equipment based on your sport, level, and playing style.

Are the products on AllCourtEU.com original?
Welcome to AllCourtEU.com, your trusted destination for 100% authentic premium gear. We offer an exclusive selection of original products from world-renowned brands in tennis, padel, badminton, pickleball, and sports recovery. Quality and authenticity are our top priorities—we never sell replicas.
Can you help me choose a racket?
Tell us about your sport, skill level, style, and budget. We’ll find your perfect match based on weight, balance, grip size and optimal court feel.
How do I choose a racket for my child?
The best approach is always to ask their coach, as they know exactly which size and specifications fit your child’s game. However, if you are choosing on your own, you can easily use our helpful age filters or contact our team directly for a personalized recommendation.
How do I choose the right grip size?
Your grip should feel comfortable and secure. If you're between sizes, always go smaller—you can easily bulk it up with an overgrip. Standard sizing guide: Juniors use size 0; women and teens typically choose size 1 or 2; men usually choose size 3 or 4. Still unsure? Contact us for expert advice!
Do you offer tennis racket stringing?
Yes, we do! When custom stringing is available for a specific model, you can select your preferred string brand and tension right on the product page. If you’re unsure what to choose, our team will gladly guide you based on your racket, skill level, and playing style. Please note that rackets strung or modified to your personal specifications cannot be returned, unless the product is defective or there was an error with your order.
How can I tell if the product is in stock?
Stock availability is shown on each product page. Looking for a specific size, grip, or color that seems unavailable? Contact us, and we will check our warehouse or help you place a special order.

Orders, Payment and Delivery

Essential information about shipping, stock availability, and what to expect after placing your order.

How long will it take to receive my order?
Orders placed during business hours are typically shipped the same day. For estimated arrival times specific to your country, please visit our delivery page.
Which couriers do you ship with?
We partner exclusively with reliable courier services, selecting the best option for your specific country to ensure your order arrives safely and on time.
How much does shipping cost?
Delivery is free for orders starting from €129. For orders below this amount, a flat delivery fee applies. You can find detailed information about the prices and terms here.
Do you offer Cash on Delivery (COD)?
We offer Cash on Delivery in supported regions. Available payment methods specific to your location will be displayed at checkout.
How can I pay?
Available payment methods are displayed at checkout. Before confirming your order, you will see the final price, shipping cost, and selected payment method.
Can I change or cancel my order?
Yes, if it has not yet been processed or handed over to the courier. Contact us as soon as possible at +359 895 218 888 or hello@allcourteu.com.
Do you deliver outside EU?
No, at the moment we deliver only to EU countries.

Returns, Exchanges and Warranty Claims

Learn more about our policies, deadlines, and steps for product returns, exchanges, and warranty claims.

Can I return a purchased product?
You can request a return within 14 days of receiving your order. To be eligible, products must be in their original, resalable condition—complete with all tags, packaging, and accessories—and show no signs of use or wear.
Who pays for the return?
Customers are responsible for return and exchange shipping fees. If you receive an item that is damaged, defective, or does not match your order, we will cover the shipping costs to fix the issue.
Which products cannot be returned?
Customized or modified items cannot be returned. This includes rackets with custom stringing, newly installed grips, or other tailored modifications. We only accept returns on these items if they are manufacturer-defective or if your order was fulfilled incorrectly.
How long does it take to get a refund?
Refunds are issued to your original payment method after we receive and inspect the item. While we aim to process all refunds within 14 days of your cancellation request, processing is completed once the item is returned to us or proof of dispatch is provided.
What should I do if the product is defective or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@allcourteu.com with your order number and a photo of the issue. We will quickly resolve the problem, and AllCourtEU.com will fully cover all return shipping and replacement costs.
What warranty do the products have?
All consumer goods are covered by a statutory legal guarantee in accordance with EU legislation. If a manufacturer offers an additional commercial warranty, its specific terms and duration will be detailed directly within the product documentation or the included warranty card.
How can I contact you?
For questions about products, availability, and orders, contact us by phone at +359 895 218 888, by email at hello@allcourteu.com, or via the contact form.

Choose a category to explore

After answering, you can go directly to the category and use the filters for brand, size, sport, and level.

View all collections

Rackets

Padel Rackets

Badminton

Pickleball

Shoes

Apparel

Bags

Sports Recovery